Importing subscribers from a CSV

If you’re switching from Atlassian Statuspage, we have a dedicated migration feature to help you move across. Otherwise, you can import subscribers from a CSV file.

What format should you use?

Your CSV needs to follow a few simple rules so it imports smoothly:

• The first row must be column headers
• It must include at least one column named email
• Values must be separated by commas
• Don’t include spaces between columns

What information can you import?

email  is required. You can also include:

• phone_number
• first_name
• last_name
• nickname
• city
• tag_list

These optional fields help you identify subscribers more easily. They’re not required for the import.

Do you have consent?

Only import subscribers who have given permission to receive status updates.

How duplicates are handled

For each row, the import looks for an existing subscriber with a matching email address or phone number:

• If a match is found, that subscriber is updated
• If no match is found, a new subscriber is created

If a row can’t be imported because of a malformed email address or phone number, that row is skipped.