Importing subscribers from a CSV

If you're switching from Atlassian Statuspage, we have a new feature to help you migrate, otherwise, you can import your subscribers from a CSV.

What format should you use?

Your CSV file needs to follow a few simple rules to ensure it imports smoothly.

  1. The first row should be the column headers.
  2. It must contain at least one column, named "email"
  3. All cells should be wrapped in double quotes. "like this"
  4. It shouldn't have spaces between columns.

You can use our template as a reference which is available here.

What information can you import?

In addition to the required "email" field, you can also include fields for "phone_number", "first_name", "last_name", "nickname", "city" and "tag_list" - all of these can be used to help you better identify your subscribers, but they're not required.

When importing subscribers, please be sure that you have their permission to send status updates to them.

How the import handles duplicates.

For each row in the CSV, the import looks for existing subscribers with a matching email address or phone number; if one is found, that subscriber record is updated; if none is found, a new one is created.

If we cannot import a row due to a malformed email address or phone number, that row is skipped.

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