Create an incident notice

Role required: Publishing

This article explains how to create an incident notice on your status page.

Use an incident notice when something is not working as expected or customers may be experiencing disruption.

Create an active incident

To create an active incident:

Open the status page you want to manage from Manage Status Pages.
Select Write New Notice.
Choose Incident from the notice type options.
Make sure Current Incident is selected.
Select Choose a specific time if you need to accurately record when the incident began.
Choose the Affected Components impacted by the incident. You can select more than one component.
Choose the Current status of the incident.
Select a Notice Template to auto-complete the subject and initial comment, or enter these manually.
Enter the Subject.
Enter the Initial comment.

Markdown is supported in the initial comment textbox.

Finally, choose whether to:

Select the relevant publishing option to create the incident notice.

Your incident notice will now appear on your status page.

Use a historic incident when you need to add an incident that has already happened and been resolved.

To create a historic incident:

Open the status page you want to manage from Manage Status Pages.
Select Write New Notice.
Choose Incident from the notice type options.
Make sure Historic Incident is selected.
Select Began to record when the incident started.
Select Ended to record when the incident was resolved.
Choose the Affected Components impacted by the incident. You can select more than one component.
The Current status will be Resolved.
Select a Notice Template to auto-complete the subject and initial comment, or enter these manually.
Enter the Subject.
Enter the Initial comment.

Markdown is supported in the initial comment textbox.

Finally, choose whether to:

Select the relevant publishing option to create the historic incident.

Your incident notice will now appear in the history of your status page.