Assigning Roles and Configuring Access Control

Learn how to manage team member permissions by assigning specific roles and controlling which status pages they can access.

Overview

When you add team members to your Sorry™ account, you can customize their permissions using two key settings:

1. Assigned Roles - Define what actions they can perform
2. Access Control - Choose which status pages they can manage

This allows you to give team members exactly the right level of access they need to do their job.

Assigning Roles

Each team member can be assigned one or more of the following roles:

🔑 Owner

The Owner has overall control of your Sorry™ account, with full access to all features, settings, and pages. Ownership can be transferred to another team member if needed.

🔧 Page Admin

Create and delete status pages in your account. Create collections and move status pages into collections. This is a powerful role that should typically only be assigned to account administrators or managers.

⚙️ Page Configuration

Configure existing status pages, including branding, domains, components, and automations. This role is ideal for team members who manage the setup and appearance of your pages but shouldn't create or delete them.

👥 Team

Add, edit, and remove team members, and configure SSO with SAML. Assign this role to HR managers or team leads who handle user management.

📢 Publishing

Publish notices to status pages and manage notice templates. This is the most commonly assigned role, perfect for team members who handle day-to-day incident communications.

💳 Billing

Update payment details, change plans, and download invoices. Typically assigned to finance or administrative staff.

How to Assign Roles

1. Navigate to your team members list
2. Click on the team member you want to edit
3. In the Assigned Roles section, check the box next to each role you want to assign
4. You can assign multiple roles to a single team member
5. Click Save to apply the changes

Configuring Access Control

Access Control determines which status pages a team member can interact with based on their assigned roles.

Any and all pages

Select this option to give the team member access to every status page in your account, including any pages created in the future. This is useful for administrators or team members who need broad access.

Only select pages

Choose this option to restrict access to specific status pages. When selected:

1. A list of all your status pages will appear
2. Check the box next to each page the team member should have access to
3. The team member will only be able to perform their assigned role actions on the selected pages

Best Practices

Start with minimal permissions - Assign only the roles needed for someone to do their job. You can always add more permissions later.

Use "Only select pages" for larger teams - If you manage status pages for multiple clients or departments, restrict team members to only the pages relevant to them.

Regularly review permissions - Periodically check that team member roles still match their current responsibilities, especially after team changes.

Combine Publishing with specific page access - For support teams, the Publishing role with access to specific pages gives them exactly what they need to communicate incidents without broader administrative access.

Example Permission Setups

👤 Support Team Member - Role: Publishing - Access: Only select pages (their assigned customer pages)

👨‍💼 Operations Manager - Roles: Page Configuration, Publishing - Access: Any and all pages

👑 Account Administrator - Roles: Page Admin, Page Configuration, Team, Publishing, Billing - Access: Any and all pages

💼 Finance Manager - Role: Billing - Access: Any and all pages (billing is account-wide)