Reschedule a maintenance notice

Reschedule a planned maintenance window

Follow these steps to reschedule maintenance that has not started and publish an update about the new window. If maintenance is already underway, see the guidance below.

Rescheduling a maintenance that has not started

1. Open the maintenance notice.
2. Edit the Due to begin and Expected to end dates/times to the new window.

3. Save the changes.

   → No notification is sent automatically at this point.

4. Click on the Write a Progress Update button to trigger an update.
5. We recommend using clear wording such as:

We have rescheduled this maintenance. The new window starts on [New Date & Time] and is expected to end on [New End Date & Time].

We’ll keep you updated if anything changes.

6. Under Publication & notification make sure that The Status Page, and notify via is checked to send notifications according to subscribers' component choices and notification settings.
7. Click Review & Publish Update.
8. Check the messaging and then click Yes, Publish and Send.

Notifications about the new schedule are sent according to subscribers' component choices and notification settings.

Maintenance that is already underway

The steps above are for maintenance that has not started. For changes to maintenance already underway, contact our support team with the notice URL and the dates or times you need to change.

Checklist for rescheduling planned maintenance

• Update the Due to begin and Expected to end
• Add a new update (never rely on automatic notifications)
• Clearly state the new start/end times in the update
• Set the update to publish to The Status Page, and notify via

A clear update helps subscribers understand the new maintenance schedule.

Need anything else? Feel free to reach out to our support team — we’re here to help! 🚀