Managing your subscription

When you click 'Manage Subscription' to log in to a status page, we use a magic link authentication method. This sends an email to the subscriber email address, which includes a unique, one-use link which authenticates the subscriber to the status page.

Once authenticated via the magic link, the session is stored in the browser that keeps you logged in for some time.

403 Link already used

Sometimes, if a magic link is visited more than once, a 403 error is presented as the link has already been used. A new magic link must be regenerated by returning to 'Manage Subscription' and requesting a new login link.

Email addresses using Microsoft 365 / Office 365

If a new magic link shows a 403 error before you have used it, request another link through Manage Subscription. If the problem continues, contact the status page owner for help.

Microsoft Defender for Office 365 includes Safe Links, which scans email links before delivery and checks them when clicked. If your organisation uses Microsoft 365, your Microsoft 365 administrator can review the affected message and its Safe Links policy as part of investigating the problem.

See Microsoft's Safe Links policy guidance for the available settings.