You can configure SMS status notifications so that they're delivered to your audience using an Alphanumeric Sender ID such as "ExampleStatus" rather than a phone number.

Using a Sender ID helps your users quickly spot who the message is from, and also means you don't have to buy a dedicated phone number from Twilio or Nexmo.

How to use a Sender ID with Sorry™

Enter your chosen Sender ID into the "Sender ID / Number" field when configuring your SMS settings from within the Sorry™ UI - that's it.

Choosing a Valid Sender ID

Phone networks are quite specific about what you can use as your Sender ID,  so follow these basic rules.

  • It must be between 1 and 11 characters long.
  • Only contain numbers and letters.
  • Cannot contain spaces or special characters.

Country-Specific Limitations

Some countries don't support the use of Alphanumeric Sender IDs, or impose limits on when and what you can send; you can find more vendor-specific information on sender IDs from both Nexmo and Twilio.

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